Assistant Director of Technology

Assistant Director of Technology
226 Days
Pay Grade 209
Salary Range:  Min. $98,848 Mid. $117,676 Max. $136,504
Job Req #30447 

DATE AVAILABLE:  Immediately

 
QUALIFICATIONS:

          Required

• Master's degree in a related field with a minimum of two (2) years of experience in customer service in an IT environment OR
• Bachelor's degree in a related field with a minimum of five (5) years of experience in customer service in an IT environment OR
• Associate's degree in a related field with a minimum of ten (10) years of experience in customer service in an IT environment
• Minimum of two (2) years of leadership experience in technology implementation projects, computing, and information technology with an emphasis on Project Management and Business Analysis, knowledge and understanding of K-12 education organization, goals and objectives, policies and procedures, and development of IT services in a large educational institution

 
          Special Knowledge & Skills

• Proficiency in support of ITAM (Information Technology Asset Management) solutions Frontline
• Proficiency in support of Microsoft Windows, Chrome, and Apple (iPad/MAC OS)
• Proficiency in support of Workflow and Service Management solutions or ServiceNow
• Knowledge in support of enterprise Mobile Device Management solutions
• SCCM, Google Enterprise, JAMF
• Proficiency in support of ITSM Systems or Service Now

       
        Major Responsibilities and Duties

• Assist the Director of Technology Services with long-range IT Planning and Strategy.
• Manage and implement ITAM system.
• Manage IT assets and device life-cycle management by tracking and reporting.
• Support and Implement district IT Initiatives.
• Assist in the oversight of a highly effective district and school-level IT customer support team.
• Provide necessary outreach and training for all technical support and integration projects.
• Assure successful integration of technology applications and devices with measurable results.
• Motivate and mentor team members to grow individual skill sets and organizational value.
• Create a customer support experience including policies, procedures, and best practices with full reporting, including implementation of a customer feedback process.
• Collaborate with other GISD IT leaders, including operations, network, and data, to aggregate customer feedback and establish efficient processes for internal communications.
• IT Coordinators and other support personnel.
• Foster a culture of accountability so that all Planning implementation & Support staff know what they need to achieve to be considered successful.
• Provide appropriate autonomy to lead technical experts while holding them accountable for the overall success of their subsystems and projects.

 
FOR INFORMATION:  Matt Yeager - Assistant Superintendent of Technology
                                     Email:  myeager@garlandisd.net
 
APPLICATION:  GISD Administrative Application – must be online at www.garlandisd.net

Attach the following to the online application:

• Cover Letter
• Detailed resume with references that include current supervisor
• Complete transcripts of undergraduate and graduate
• Copy of Texas certifications, if applicable

 
Dr. Gradyne Brown – Assistant Superintendent – Human Resources
                                  Email:  jobs@garlandisd.net                                                                                             
 
DEADLINE:   Until Filled
 
INTERVIEWS:  Conducted as needed