Benefits Coordinator

Position Description

Essential Duties and Responsibilities

Service Delivery

• Administer all aspects of employee benefit programs, including medical, pharmacy, dental, vision, life insurance, disability, and other supplemental plans
• Manage Benefits Enrollment for new employees, existing employees’ open enrollments and employees experiencing qualifying life events
• Understand employee benefits programs and applicable laws, including COBRA, IRS Section 125 guidelines, and Affordable Care Act requirements and deadlines
• Demonstrate ability to maintain confidentiality and appropriately handle sensitive issues
• Maintain extensive knowledge of company’s benefits plans
• Create and send correspondence to employees when coverage is discontinued due to termination of employment, retirement, age 26 restriction, etc.
• Oversee overall employee satisfaction and overall service experience of employees
• Advise employees on the various benefit plans options, policies, and procedures
• Instruct and direct the employees when needed, but also act as advocate
• Resolve escalated service issues (enrollment, claims, billing, etc.)
• Coordinate, manage and deliver enrollment meetings and activities
• Respond promptly to telephone inquiries, emails, and written correspondence from employees, insurance carriers and third-party administrator

• Manage electronic employee benefit enrollments and changes
• Process benefit deductions on a semi-monthly basis
• Manage and oversee the delivery of benefits calendar and timeline milestones
• Prepare disability and life insurance employer claim statements for employees
• Coordinate and assist with renewals/marketing/RFP strategy process and activities
• Manage ongoing carrier/TPA/Vendor relationships
• Collaborate with Director of Benefits & Wellness regarding benefit plan design adequacy and plan improvements
• Stay current on carrier services, products, websites and capabilities
• Coordinate and manage benefit plan implementations
• Oversee development and preparation of communication booklets as per district guidelines and benefit timeline
• Develop health reform and compliance materials to employees

• Communicate benefit and wellness related information to assigned campuses
• Participate in New Hire Onboarding, New Teacher Orientation, and other departmental in-service events
• Work with medical plan administrator promoting wellness events and screenings
• Serve as a Subject Matter Expert (SME) for various products and services
• Create and deliver presentations on various benefit related topics throughout the District
• Coordinate and conduct regular meetings, and other communication, with appropriate campus personnel to assess, maintain and improve satisfaction
• Attend regularly scheduled team meetings under the supervision of the Director, Benefits & Wellness

• None

• Bachelor's Degree
• Minimum of 3 years of administration experience in the areas of benefits, leaves, flexible spending accounts, COBRA and HIPPA administration and compliance, etc.
• Minimum of 3 years of experience in a school district or public sector entity preferred
• Mastery level knowledge of benefits products, services, market dynamics, carriers/TPAs/vendors
• Ability to work with vendors and co-workers effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness
• Demonstrated knowledge and skill in the use of personal computers and software including Word, Excel, Power Point, Publisher and current Internet technologies
• Operational knowledge of Peoplesoft or other ERP systems
• Ability to be pro-active and take initiative
• Ability to adapt work hours to the cyclical nature of the business to achieve customer service standards
• Ability to host and attend wellness and benefit events at various campuses as well as other locations
• Ability to multi-task and prioritize work with minimal supervision
• Good problem solving and organization skills
• Attention to detail with a high level of accuracy
• Excellent customer relations skills in executive level relationship building
• Excellent communication skills, both oral and written
• Strong presentation skills