Technology Support Specialist

QUALIFICATIONS

• Bachelor’s degree or Associates degree + networking and/or hardware industry certifications such as Microsoft, CompTIA A+/N+, or similar
• Experience providing end-user technical support including hardware and software deployment, troubleshooting, and onboarding new users.
• Experience in working with multiple clients and supervisors
• Recommended by ESC Executive Director
• Any acceptable variations of the above as approved by the board of directors

CENTER RESPONSIBILITIES

• Process all personal timekeeping, travel reporting and other paperwork in a timely manner.
• Maintain professional attire and grooming appropriate for specific job position.
• Demonstrate punctual and regular attendance on the job.
• Report for work ready to perform responsibilities.
• Support the mission, goals, and objectives of the ESC.
• Uphold and adheres to safety rules and policies of the ESC.
• Perform professional responsibilities as required by ESC policies, processes, and procedures.
• Meet proficiency levels of required technology skills as outlined by supervisor.
• Incorporate appropriate technology in daily work and exhibits continual growth in technologies as outlined by supervisor.
• Exhibit professionalism in all situations at the ESC.
• Other duties as assigned by the Director of Technology Services

DEPARTMENT RESPONSIBILITIES

• Ability to handle and complete multiple projects simultaneously and by a deadline.
• Demonstrate positive attitude with excellent interpersonal and customer service skills.
• Be willing to work as a member of a team but also independently.
• Ability to handle constructive criticism in a positive manner.
• Keep Director of Technology Services advised of all pertinent department business and projects.
• Attend all departmental staffmeetings and general staff meetings.

POSITION RESPONSIBILITIES

• Provide daily A/V support for ESC events held in conference rooms, conference centers, and computer labs.
• Maintain hardware and software of labs and presentation stations.
• Assist individual employees with hardware and software needs as requested through ESC ticket system.
• Maintain equipment inventory and department storage.
• Assist with maintenance and troubleshooting core network functions of the ESC including Active Directory administration, DNS, DHCP, switch configurations, wireless support
• Provide technical assistance with videoconferencing including scheduling and recording requested events.
• Update help desk tickets regularly.

TERMS OF EMPLOYMENT

• Special aasignments as assigned by Director of Technology Services and/or Executive Director
• Up to 226 working days.
• This is an at-will employment position.
• In the event of an economic slump, a reduction-in-force may be necessary. Employees will be notified in writing.