Assistant Box Office Coordinator
226 Days
Pay Grade 101
Salary Range:  Min. $52,649   Mid. $63,280   Max. $73,911
Job Req# 30550 

DATE AVAILABLE:  Immediately  

QUALIFICATIONS 

Required: 

• Associates degree or minimum of (3) years of related experience working in a live event venue box office.

Special Knowledge & Skills: 

• Ability to send out email blast to targeted markets.
• Knowledge of social media platforms (not limited to Facebook and Twitter).
• Knowledge and experience of the live event venue industry is mandatory.
• Familiar with computer-based ticketing operations such as, Ticketmaster, ExtremeTix, Etix, Saffire etc.
• Strong written and verbal skills.
• Skill using Word, Excel, and PowerPoint.
• Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on in assisting customers and staff.
• A visionary and strategic thinker and problem solver.
• Possess high standards of integrity, credibility, and reliability.
• Possess ability to work on multiple projects simultaneously, set priorities, and meet short deadlines with limited supervision.
• Works well independently and in a group setting, a true team player.
• Demonstrated knowledge of methods, practices and procedures for data processing and reporting.
• Ability to maintain a high level of poise and professionalism in all circumstances.
• Ability to create ads and flyers for marketing.

 
         Experience:
 

• Customer service background and marketing experience at a live event venue.

      Major Responsibilities and Duties 

      Performance Effectiveness: 

• ·Maintain all CCC social media accounts.

• ·Manage CCC website.

• ·Display event posters.

• ·Provide feedback in regards to customer entertainment preference and purchasing habits.

• ·Ascertain and resolve customer concerns, requests, and/or complaints in a timely, courteous and informed manner.

• ·Coordination between computer ticketing needs and staffing for events.

• ·Engage with key customers and assists them with their ticketing needs.

• ·Maintains quality database entry practices by self and staff.

• ·Manages ticketed events on weekends and in the evenings in absence of Box Office Manager.

• ·Assist Box Office Manager as needed.

• ·Performs other duties as assigned.

Personal Effectiveness:

• Leadership – Consistently accomplishes the expected objectives and takes on extra tasks or projects as necessary. Maintains a positive, achievement-oriented attitude and influences others to do the same.
• Takes initiative with and is proactive in approach to accomplishing tasks. Ability to make decisions and take actions consistent with organizational goals.
• Initiative – Level of interest in role development, degree of motivation, and willingness to improve performance and increase job knowledge.
• Judgement – Uses discretion in making decisions within the scope of their job. Refers decisions beyond this scope to Box Office Manager. Discretion in handling confidential material.
• Presentation & Communication Skills – Includes the ability to express ideas effectively whether face-to-face or in writing in both individual and group situations. Presentations are conveyed in a clear and concise manner to the audience. Adjusting tone and terminology to the needs of the audience. Openly exchanges information in a timely manner. Knows who to keep informed. Uses confidential information with discretion.
• Planning and Organization – Ability to schedule workload, set priorities and manage time in order to complete assignments and fulfill responsibilities.
• Customer Focus – Interaction with internal and external customers. Requires putting yourself in   the customer’s place, anticipating and meeting needs quickly and accurately. It also means following up and monitoring situation to be sure the customer is satisfied.
• Teamwork – Ability to interact and develop relationships with co-workers, give and receive    constructive input, contribute ideas and viewpoints, adapt to changing circumstances and expectations and commitment to understand and remedy interpersonal conflicts.
• Technical Knowledge – Individual’s ability to demonstrate the specific skills necessary to the position using procedures, tools and equipment necessary to accomplish work.
• Work Habits – Demonstrates commitment, dedication, cooperation, positive behavior, adaptability, and flexibility with changes in jobs and duties. Being able to anticipate change and bring about changes when they are needed with proper professionalism.
• Creativity – Uses unique approaches and inventiveness. Seeks new alternatives and ideas. Takes appropriate action, and is efficient, resourceful, and creative in attaining position objectives. Ability to be self-directed.

 
Professional Effectiveness:
 

• Manifests support for and compliance with the philosophy, objectives, policies and procedures of the Curtis Culwell Center and Garland ISD.
• Follows Curtis Culwell Center policies pertaining to the individual assignment.
• Demonstrates an interest in acquiring new skills and knowledge.
• Seeks professional growth through continuing education and staff development.
• Performs other duties as may be assigned.

 
Supervisory Responsibilities:
 

• None

 
FOR INFORMATION: John Wilborn– Executive Director Curtis Culwell Center
                                    Email: JLWilbor@garlandisd.net
 
APPLICATION: GISD Application – must be online at www.garlandisd.net
 
Attach the following to the online application:
 

• Cover Letter
• Detailed resume with references that include current supervisor
• Complete transcripts of undergraduate and graduate
• Copy of certifications if applicable

 
Dr. Gradyne Brown – Assistant Superintendent – Human Resources
                                  Email: jobs@garlandisd.net
DEADLINE: Until filled
 
INTERVIEWS: Conducted as needed